We provide professional, panel-approved conveyancing services, offering personal, regulated expertise for efficient, accessible property transactions at competitive prices nationwide support.
We provide professional, panel-approved conveyancing services, offering personal, regulated expertise for efficient, accessible property transactions at competitive prices nationwide support.
A complaint is an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or detriment caused by matters within the control of Dyer and Crowe.
We are anxious to resolve any complaint you have about the service we have given you as quickly as we possibly can. If you are initially unable to sort things out with the person who has been dealing with you then you should please contact one of the other Partners or Licensed Conveyancers within the practice.
Once we have received your complaint the person nominated to deal with your complaint will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time. A complete answer to your complaint will be given not more than 28 days after we have received your complaint. If your complaint was made verbally we will set out our full response to our understanding of the nature of your complaint.
The assessment of your complaint will be based upon a sufficient and impartial investigation. We will explain in writing our findings and where the complaint is upheld we will offer remedial action or redress. This will be dealt with as promptly as we possibly can.
If you are dissatisfied with any aspect of our handling of your complaint please feel free to contact the person who has been nominated to deal with your complaint who will conduct a separate review of your complaint whereupon you will told about the conclusion of this review within 28 days.
If after following the review process you remain dissatisfied with any aspect of our handling of your complaint you may contact directly the legal ombudsman to ask them to consider the complaint further. They can be contacted at:-
Unless it agrees there are good reasons not to do so the Legal Ombudsman will expect you in the first instance to allow us to consider and respond to your complaint in accordance with the procedures set out above. You can refer your complaint to the Legal Ombudsman up to 6 months after you have received our final written response to your complaint (and within 12 months of you discovering a problem). You can also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within 8 weeks after we received it. The Legal Ombudsman deals with service related complaints only. It will refer any conduct related complaint it receives to the Council for Licensed Conveyancers.
As a CLC regulated firm if you have suffered an actual loss of money or of monetary value arising from our work and we are unable to meet the liability in full the CLC administer a compensation fund which you may apply. More information is available at:-
CLC Compensation Fund Information